Health and Social Care Management Essay

This appellative discusses conversation skills, and the motley factors that influence the talk appendage. It looks at learning theories, strategies to correct inter ad hominem conduct, charters and codes of practice, the usage of in skeletonation utilize science, and the major powerfulness of such(prenominal) establishments, together with formula, across the wellness and mixer maintenance surround.Communication is a mental attend of freting discipline from one person to the former(a) and in the midst of employees, agencies, serve well engagers and their relatives in wellness and well-disposed concern by means of verbal and non-verbal discourse. Non-verbal communion is a form of confabulation (e.g. tree trunk language, signs and symbols). Verbal communicating is discourse with words (e.g. conversation). In disposition to improve transactionhips with military value drug subroutiners, their families, colleagues, managers and separates who lended within wellness and tender negociate environment, cargon workers learn to hurt frankness intercourse skills. Good, demonstrative of(predicate) relationships are built on rough-and-ready colloquy (Michie, 2006).Communicating effectively performs a signifi burnnistert role in wellness and fond oversee work lay out, in that locationfore reason equal to(p)-bodiedness learning theories bed improve the timberland of chat run. In wellness and kindly carry on, learning theories stimulate been effectively employ. For warning, tender learning theory, is learning by imitating the conduct of new(prenominal)wises either consciously or unconsciously. It is applied in wellness and genial anguish by oblation the positive things learnt from others into wellness and genial rush workplace to improve staff- diligents complaisant relationships. The woman who decided to cut short drinking after creation alive(predicate) of the risk of having liver disease orfel t proud after she drop out drinking completely is an example of well-disposed learning theory (Bandura, 1977).The magnificence of communicating effectively is shown in the hospital mesh scenario where the revivify was devoid of genuine conversation skills. He is an example of a ugly communicator who appears to fork up designd his position of power in his closed questioning style. Shukla et al. (2010) that nifty pay off- diligent intercourse has a positive match on diligents reactions to consultations. For example, it improves patient satisfaction, physician satisfaction. In fact, limits who are patient-foc economic consumptiond have a been report by patients to have a good calibre of business (op.cit). The present scenario shows that inter in the flesh(predicate) skills are wishinging resulting in the patients apparent dissatisfaction with cherishment. In the scenario the doctor did non recap to the patient, and there was no energetic listening and relationship between them (Moss, 2012). unmingled patterning theory is too pulmonary tuberculosisd to change and improve peoples behaviour. This bed be delectationd in scene with the mentor and mentee. It is learning by association. For example learning to feel upset at the sight of flashing police lights in your rearview mirror. It is applied in wellness and loving get by, by making undis postureable assistance users, their relatives, visitors and so forth apprehend eccentric cautiousness and run so that they do-nothing move positively regarding the kind of boot and operates that was render to them by wellness and cordial sustainment workers. Classical conditioning process remains significant today for various applications, including transformation and mental wellness treatment. Classical conditioning is a great deal used to treat anxiety, panic dis rewrite and phobias (Pavlov, 1927).Skinners (1938) model of operant conditioning often snips is a effective mood of chan ging behaviour by reinforcement. For example when a child is rewarded for achieving a higher aim at school or when a baby is crying and chocolate is accustomed to the baby and the baby rub crying. And all time the baby cries and chocolate is wedded to the baby, the baby leave d stop crying. It is applied in health and cordial reverence workplace, whereby a mentor lead give a mentee a structural and encouraging feedback and advice e.g. a oecumenic practician (GP) bountiful a patient a constructive feedback and advice from the patient medical condition enquiries (Nevid, 2008).Michie (2006) stated that unlike skills can be used to promote effective colloquy in health and fond kick. Therefore, health and complaisant forethought workers moldiness be able to make pass effectively with patients, there is occupy for them to understand how patients feel and the things they necessitateiness and need. They need to be able to react to patients concerns and questions in way s that can be still and they need to be able to communicate effectively with their managers, colleagues, visitor and other professionals. For example, they need to be able to wither on breeding which others can mute and to understand instructions by communicating clearly, s downcastly, concisely and neutralize apply jargons when giving instructions of medication intake to overhaul users. For example, in the hospital scenario when there was no personal relationship between the doctor and the patient (Bastable, 2008).According Moonie (2005) health and cordial care workers must understand the importance of verbal and non-verbal conference in order to communicate with divine assist users. Non-verbal communication comprises the use of signs and pictures, body language such as facial expressions, posture, center of attention contact, and gestures. wellness and cordial care workers need to be an active listeners, and let supporter users have their even out to communicate thei r ask and preference and to move in decisions and choices to improve the quality of their life. There whitethorn be obstacles to effective doctor-patient relationship, when a doctor does non aid open communication with a patient. For example, when a patient does not understand medical terminology, or guess the doctor has not really listened and therefore, does not have the knowledge to sack good treatment decisions. The doctor should sit down, reserve eye contact, listen without interrupting and explain and redo confidence during test (Hill, 2011).Another sweep to be examined in health and sociable care is interpersonal communication, which is the process by which people exchange discipline, feelings, and meaning finished verbal and non-verbal meats it isface-to-face communication. Interpersonal communication is not what is actually said or the language used, and how it is drive and the non-verbal messages pass done tone of facial expressions, body language, gestur es and voice. Discrimination can spend a penny improper interpersonal communication in health and favorable care environment, because people often feel that they be large to certain types of aggroup whom they share same view, look uniform and who m they think alike. health and favorable care workers must have to be interested in learning slightly(predicate) other people, they should not divide service users into group, and must not exclude them from receiving quality care service because they be enormous to a contrastive ethnic group, religion, husbandry, gender or age group or because of their versedity. sort out is another factor that can cause inappropriate interpersonal communication. carers may make assumptions about their patients based on stamp thinking, this may be barriers to effective communication in health and social care workplace. For example, health and social care worker, operatives with elderly people, may decided to dull and dress an older service u ser without asking her what she want or need because the carer feel she is old and she can call in anything old people do not remember (Downs and Adrian, 2004).In health and social care vault of heaven, there are contrastive strategies healthcare professionals can use to fight down service users with particular communication inevitably (e.g. SOLER technique, and Braille) have been put in place to help those with mental and physical disabilities to vote down communication barriers. Braille is a system of communication based on brocaded marks that can be take up by the visual impair people. SOLER is a non-verbal listening technique used in communication face the other squarely, lift out an open posture, lean towards other, handle eye contact and relax. wellness and social professionals may come across a result of patients at workplace who speak different language rather than English, have disabilities which may affect their speech.These service users may need pryive climb up and specific needs, service users can be complemented by communication skills and technological aids. For example, when a carer is communicating with a patient with visual harm, closed personal space is required so that health care professionals and service users, can condition closerrelationships in order to convey accurate message. wellness care professionals have to use technological book (e.g. check enlarger and text-to-speech devices). And alike pictures, diagrams, written study printed in big characters with illustrations can be use to assist service users with communication difficulties (Weiten et al., 2011).It is unequivocal for health and social care workers to have a knowledge base of ethnical diversity. Differences can occur in attitudes, norms of behaviour high (Chinese, Thai and Japanese), medium (English, French, Italian, Spanish) and low (North Americans, Germans, Swiss) setting cultures can influence how health and social care professionals interact with s ervice users to achieve good communication relations and quality care serve. High place setting cultures convey a limited dole out of the meaning of words, which must be see in terms of how it is being said, where it is being said, and the body language of the speaker. Medium context cultures convey a fair fate of the meaning of words. It depends the context in which the message is delivered. Low context cultures convey most(prenominal) of the meaning of words in the communication. rationality differences and similarities within and between cultures can in any case improve staff relationship in health and social care sector. mess learn the values, customs and norms of their culture through communication, the cultural values are wedge in the way that people speak, get the picture and interpret the words. In order to observe mis disposition in health and social care sector, cultural diversity must be understood and accepted (Rasheed et al., 2010). nuance has specific symbo ls consisting of verbal symbols, non-verbal symbols, language, symbols and signs. We know that we are product of many cultures and traditions, that mutual attentiveness allows us to learn from other cultures, culture can become clearest in well-intentioned clashes e.g. interacting with people from different backgrounds. Each may behave normally as farawaythermost as their own culture is concerned, but not as judged by the other culture (Bastable, 2008).Working in the health care sector, it is fundamental that facets of confidentiality are understood and applied by employers and employees. By understanding legislation and Code of Practice averts pervert of confidentialobjects by professionals working in the health care sector. Therefore it is the indebtedness of employees to stick to these rules in order to elevate good practice. Not abiding to these principles can lead to patient disappointment and lack of trust in health care services. The Health and kindly commission bit e 2012 (DH, 2012) outlines the changes of NHS system which is the replacement of Primary Care Trusts (PCTs) and the responsibilities of the clinical commissioning groups, who are GPs and other clinicians, to allow greater liability for using local resources economically under the reinforcement of NHS electric chargeing Board.This Act aims at corporate and more available service planning placing the need of local people and patient in the middle, which would reduce pointless cost and time devoted during the administration work. compare Act 2010 protects people who have different characteristic on the ground of disability, race, trades union status, religion or belief, sex and sexual orientation from being discriminated in the part of employment, perception, association, payment, access to health care and social services and so on (Walsh et at. 2011).This legislation and code of practice are utilise as guidelines for the professionals to produce effective work-relationship. Al so, health and social care provider should respect religious and cultural diversity of the service users and implement an equal advance towards the handicapped people as a good organisational practice. The Charter for Communication place the proper(ip) of people with a communication impairment in terms of learning, bind and training, time to speak, right of entry to services, addition in social networks, and services from employers. Due to this Charter, health and social care service providers and general public have been able to relieve and develop suitable method of communication, such as providing choices of booking a GP visits, allocating experienced staff with balancing communication tools in reception area, or offering additional time to value the needs of people with communication complexities (Walsh et al., 2011).It is the responsibility of employers and staffs working in the health care sector to be familiar with policies and procedures. It is similarly burning(prenom inal) that they know who to report to in situations of improbability. Health and social care workers must be able to direct those in their care toprofessional organisations who can offer advice and support to people experiencing various difficulties. When employees adhere to the policy and system of an organisation, this result enhance the galosh of employees and service users within the health care organisation. For example, the confidentiality policy which stated that people personal information should be protected and process fairly at all time, service users personal details must be protected by health and social care workers (Moss, 2012).The Care Quality Commission (CQC) controls all health and adult social care services in England including those provided by the NHS, local authorities, private companies or self-imposed organisation. The CQC makes sure that necessary standards of quality of care and gum elastic are being met where care is provided, from hospitals to privat e care homes. The CQC make sure better care is provided for everyone in the hospital, care homes, own homes or elsewhere. When communication is back up through organisational policies and staff training, this forget make believe a safe working environment for service provider and service users, and it will also improve the communication skills of health care professionals and service users fulfilment (Hill, 2011).In health and social care sector, there are different techniques that have been put in place to develop the communication process in the health and social care sector. Communication can be blocked if people differences are not understood. For example when people dont get the message, include visual disabilities, audience disabilities, environments, and speaking from too far remote and when people cannot make sense of their messages e.g. the use of different languages, the use of different terms, such as jargons (technical language) and slang (using different terms) in health and social care workplace.Health and social care workers need to be trained in the areas of identifying barriers and how to improve the communication processes in health and social care in order to be able to provide quality care service for the service users. For example, health and social care workers should avoid using jargons and slang to communicate in health and social care organisation in order to avoid communication barriers (Moonie, 2005).Since I started health and social care management course, I have developed new uses for information communication engineering science (ICT) and the usefulnesss are worth the ride and has resulted in major improvement in my area of work, not just for providing quality service for the service users, but also for the benefit of me and my work team. With the use of information communication technology (ICT), I can now check information about patient care by assessing the mod email system which is the fastest and secured way of excha nging information, and to support a patient-centred care approach for older people and people with long term condition by electronically enabling single judging process (e-SAP). I also use information communication technology (ICT) to improve, more agreeable monitor and record service users conditions. For example, by using electronic mat to monitor the movement of a confuse patient, that will immediately alert me when the patient stood on. The electronic mat is always spread by the side of the patient bed, and the buzzer will sound when the patient stood on it.I use information communication technology (ICT) to get better information to support and improved my performances (Moonie, 2010). Over the last collar decades in health and social care settings, huge benefits has been achieved by the use of information communication technology (ICT) by users of services care workers and care organisations. table service users can benefit from information communication technology (ICT) b y the use of Electronic Health Record that will give them information about their health record held by their General Practitioner (GP) or their health care professionals, in order for them to be able to take control and go into in their care, so that they can receive treatment at the right time.Service users can also benefit from the use of information communication technology (ICT) by using e-prescribing that will help service users to collect their medication straight from the pharmaceutics without waste of time, errors in dispensing (such as amiss(p) drug or contraindicated drug) and it eliminate hard-to-read written prescriptions. Care workers and care organisations can benefit from the enhance performance of quality services delivered by the use of information communication technology (ICT). For example, the breakdown to barriers to communication and information exchange between health care workers and the organisation through electronic systems, and the use of Clinical De cision Support system of rules also helpclinicians to support the decisions of other professionals (Rafferty and Steyaet, 2007).However, there are legal good will in the use of information communication technology (ICT) in relating to Data rampart Act 1998, which stated that service users information must be confidential and should not be disclosed, and can only be disclose to certain people e.g. tender worker, General Practitioner (GP), Police and so forth The employers have a legal avocation under Health and Safety at work Act etc 1974 to safeguard, so far as is reasonably practicable, the health, safety and welfare of their employees and others who may be stirred by the work activity, and provide and maintain safe equipment and safe systems of work. Employers must also carry out risk assessment and have a written health and safety policy ( if there are five or more staff), boasting health and safety poster etc. The employees must take care of themselves and other and follo w safety advice and instructions. Workers who use computers for long periods of time are prone to health problems, this is why it is important to understand health and safety at work because it can lead to mental disorder, nausea, fatigue etc (Lash, 2002).This grant explored communication skills and how different factors influence the communication process, and theories of communication have been applied to health and social care together with the use of information technology in health and social care.ReferencesBandura, A. (1977) mixer learning theory. in the altogether York Prentice Hall. Bastable, S. B. (2008) Nurse as educator Principles of teaching and learning for nursing practice. tertiary ed. capital of the United Kingdom Jones & Bartlett Learning. 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